WATERPROOF MP3 PLAYERS. WATERPROOF iPOD CASES. WATERPROOF HEADPHONES. WATERPROOF PHONE CASES. WATERPROOF RADIOS.

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SALES: 07984 180 799 | SUPPORT: 02921 25 2010

Apologies Due To Staff Holidays From March 20th To 6th April No New Orders Will Be Dispatched Until The 7th April 2010.
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Swimmer Limited

Waterproof MP3 Players SwiMP3.1G

Terms & Conditions

 

All Swimmer Limited products are covered by our money-back guarantee. If for any reason you are not completely happy with a product bought from Swimmer Limited we will refund or if you prefer exchange your product. Subject to our returns policy below.

 

Swimmer Limited is committed to your security and privacy. When you shop online, you know that your name, address, credit card details and any other information you give us is kept safe and secure.

 

Swimmer Limited commitment to customer service means we'll make sure that no-one can access your account or view your financial details. We also promise not to pass on your email address, home address or any other details to any other third party.

Delivery Information.

When you purchase an item from Swimmer Limited such as the SwiMP3.1G, the contract of sale occurs at the point when your card is charged and your goods are dispatched.

 

We will refund you on your request if the goods are not in stock or if for any reason we are unable to fulfil the order.

 

At Swimmer Limited we offer a fast and efficient service by first class post. All you need to do is choose your product(s) and we'll take over. We are experienced in delivering quickly and efficiently in the UK to any home or work address you choose. The following countries are included in our definition of the UK for delivery purposes: England, Northern Ireland, Scotland, Wales, outlying islands and all British Forces Postal addresses.

 

All items delivered to a UK address will be dispatched using the Royal Mail first class postal service. Where items are dispatched by 'recorded first class signed for delivery' you must be available at your delivery address to sign for receipt of the the item.

 

For deliveries to a UK address 'recorded first class signed for delivery' is usually next day but please allow a maximum of 2-5 working days from the time of dispatch for your products to arrive – although this is usually less.

 

The companies normal method of postage is by 'recorded special delivery next day signed for post' this provides the most secure way of tracking an item, guarantees next day delivery & insures of the value of the item against loss in the post.

Company Delivery Method - Confirmed & Unconfirmed Address.

It is company policy to normally use Royal Mail 'recorded special delivery next day signed for' post for postage to both confirmed & unconfirmed addresses.

A confirmed address helps to prevent credit card fraud. A buyer's confirmed address is checked by PayPal against the credit card billing address maintained by his or her credit card company.

Our Returns Policy.

 

We have a 14 day return policy. If you are not satisfied with an item or change your mind within 14 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition with the item unused and the package undamaged or a sealed package unopened.

 

Generally if the item is unused & unopened we are happy to refund you or give you an exchange upon receipt of the item as in the case of an unwanted gift.

 

If the box is sealed then it must remain intact and item unused if you want to return it for a refund. A product that is not defective must be returned in the condition it was received. We reserve the right to refuse returned items and may charge a restocking fee if they are not in a resalable condition when returned.

 

We will issue an exchange (but we do not cover your return postage charge or any additional postage charges incurred in sending out a replacement) or a refund for the price you paid for the item (exclusive of the original postage charge).

Defective Products.

Defective SwiMP3.1G products are exchangeable or refundable under the terms of the manufacturers warranty. Please follow the link to the manufacturers website. www.finisinc.com/returnpolicy.shtml Finis SwiMP3.1G has a 90 day manufacturers warranty. All defective product queries should be directed to Finis, Inc. Attn: Returns/Exchange 4647-B Las Positas Rd, Livermore, CA 94551. USA. Please direct any e-mail enquiries to: returns@finisinc.com

Defective H2OAudio products are exchangeable or refundable under terms of manufacturers warranty.Please follow the link to manufacturers website. www.h2oaudio.com/returns.php H20Audio products have a 1 year manufacturers warranty. All defective product queries should be directed to Customer Support, H2O Audio, 11211 Sorrento Valley Rd, Suite F, San Diego, CA 92121. U.S.A. Please direct any e-mail enquiries to: support@h2oaudio.com

Defective Aquapac products are exchangeable or refundable under terms of manufacturers warranty.Please follow the link to manufacturers website. www.aquapac.net

Defective Overboard products are exchangeable or refundable under terms of manufacturers warranty.Please follow the link to manufacturers website. www.over-board.co.uk

To Return A Defective Item.

 

Even if you call us by phone we can only begin the process of a refund or replacement of your faulty product when you have e-mailed us explaining your concerns. We will instruct you to email us upon answering your phone call as only then can we log the issue and begin to assist you.

 

Please send us an e-mail explaining the reason for the return we will the instruct you as to the quickest course of action to resolve the problem and get you a replacement or refund under the manufacturers warranty as you desire

 

PLEASE DO NOT RETURN ANY DEFECTIVE ITEMS TO SWIMMER LTD UNTIL YOU HAVE SENT US AN E-MAIL AND RECEIVED A REPLY FROM US AS TO HOW TO PROCEED.

 

WE CAN BEST ASSIST UNDER THE MANUFACTURERS WARRANTY AND SAVE YOU TIME GETTING A REPLACEMENT IF YOU E-MAIL US FIRST AND WAIT FOR OUR INSTRUCTIONS

 

When returning defective item to you must send it recorded delivery so it can be tracked and include a note with the following information.

  • Details of why you are returning the item .
  • An indication of whether you want us to exchange the item or provide you with a refund.
  • The email address used to place the order.
  • The delivery name and address used to place the order.
  • A daytime contact telephone number (with country and area dialing codes).
  • The item must be in its original box, with all warranty cards, licenses, manuals and accessories.

To Return A Non Defective Item

For A Refund or Exchange.

 

Please send us an e-mail explaining the reason for the return within 14 days. Generally if the item is unused & unopened we will refund or give you an exchange upon receipt of the item.

 

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. Include the item in its original box, with all warranty cards, licenses, manuals and accessories. Then send the package to the address below:

 

Swimmer Limited,

PO Box 119,

Port Talbot,

United Kingdom.

SA13 9AN.

 

When returning items to us it is very important that you include a note with the following information, without which we cannot process your refund or replacement:

  • An order reference number and order date.
  • Details of why you are returning the item to us.
  • An indication of whether you want us to exchange the item or provide you with a refund.
  • The email address used to place the order.
  • The delivery name and address used to place the order.
  • A daytime contact telephone number (with country and area dialing codes).
  • The item must be in its original box, with all warranty cards, licenses, manuals and accessories.

Finally Swimmer Limited reserves the right to refuse any excessive and/or bad faith returns. A 25% handling and re-stocking fee may apply to all opened items.

External Links.

Swimmer Limited is not responsible for the content of any external websites to which we are linked.

 

WEEE Regulations.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

 

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

 

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

 

Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

 

Swimmer Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

 

For example, if a customer bought a new SWIMP3 from us we would accept their old SWIMP3 and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

 

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

 

BIN

 

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.